Tuesday 23 November 2010

Awwwww

Just a quick update to confirm what the lack of posts on this blog has signified: after opening many, many accounts, all over the world, I have now left Baby Issa to go back to school and complete my MA in International Business Management.

Baby Issa will be available in a shop near you - even and of course, the Childrens' Department at Harrods - as well as the Baby Issa website!

It is an exciting time for Issa - Kate Middleton's regal and feminine blue dress, which she wore to the announcement of her engagement is Issa - and I wish them all the best (by this I mean Issa, though of course I hope Catherine and William will be happy, too!)

I have no doubt I shall be returning - this wasn't my first and probably won't be my last stint at this wonderful brand.

One last thing: How incredibly cute - not to mention well dressed - is this young man?!


Much Love,

Mamma Pia

Sunday 8 August 2010

Both Sides Of The Brain


I've been reading about dominant brain halves and localisation of brain functions and decided to take some quizzes online.
At first I thought it was a mistake, but I have done most tests that cames up on Google: every single one had the same result! T
he numbers added up to be equal for both sides. Which means that I rely on my right and left brain halves equally in every day life.
The reason this is in any way relevant to this blog shall be revealed at a later time... Yep, I'm gonna leave you hanging and be all mysterious and annoying about it.
Anywho, I don't know why this test decided that I am left-brainer, despite having equal results for both. I guess they didn't consider that possibility... It's interesting nonetheless and I recommend reading about it and doing the tests - they're fun, if nothing else!

I have posted my results below - as well as links for you to follow and do your own.

Which side do you use?

You responded as a right brained person to 9 questions, and you responded as a left brained person to 9 questions. According to the Hemispheric Dominance test, you use your left brain the most. The summary briefly describes your dominance type. Remember, this only represents half of the picture.

Some of the traits associated with the left side of the brain are listed in the table. Not all of the traits will apply to you. Remember, we use both side of our brain, but your left sides gets the most exercise.

Type of Cognitive Processing

Brief Description

LinearProcessing information from part to whole; in a straight forward logical progression.
Sequential Processing information in order from first to last.
Symbolic Processes symbols an pictures; likes to use letters, words and mathematical symbols.
LogicalProcesses information piece by piece using logic to solve a problem.
VerbalProcesses thoughts and ideas with words.
Reality-Based Processes information based on reality; focuses on rules and regulations



Click here for the test http://tinyurl.com/lv3n9l or just look it up on the internet. There are literally dozens.. There is also a visual exercise to help balance out dominance http://tinyurl.com/37vtdpu
I do not take any responsibility for headaches incurred from trying this too many times!!

It's actually a fascinating topic and hilarious, too. As a taster some famous faces, where the left and right sides were mirrored!!!





Middle Brain xx

Wednesday 4 August 2010

The Intangible Value of the Brand and the Importance of Investing in Product in the Luxury Industry

Just ordered a whole bunch of books on Amazon and am super excited to get stuck in - esp into DELUXE. How Luxury Lost Its Lustre, by Dana Thomas.
Obvs, I will let you know what I think. Feel free to read it, too, then we can start an online book club!!

Ok, back to business.

Risky business. Risky business is leaving one industry to enter another one. I am in no way saying its a bad risk, just saying it is a risk. So is staying in a job you're unhappy with - you run the risk of finding yourself on your death bed bitterly regretting the 2/3 or whatever time of your life you spent working on tasks that were not meaningful or satisfying enough to you. (More on that here http://tinyurl.com/2abbsby)

However, it is, in my humble opinion, a bad risk to enter a new field, job, industry, scenario, relationship with your mind made up about what the problem is and what you will do to fix it, holding the perfect, ideal, obvious solution ready in your head. Kind of like those consultants who'll come to you with the solution before they've identified the problem...

The reason i am thinking about this, is because I bumped into an acquaintance today who happens to be leaving his job as a management consultant and plans to enter the fashion industry.
In his opinion, the problems many businesses at the luxury end of the fashion industry face, are due to the fact that a lot of creatives have no brain for business (agreed) and that it would be so easy to make fashion houses more profitable by cutting costs on extravagant materials and brand building.
An example he gave was that that he would have used materials that were 50% cheaper than those used in the construction of a certain luxury house's architectural retail temple, or that he would have just changed the spelling of a certain label's name, which used a multi-million dollar cash injection to buy out someone who was using their name and register the trademark instead of expanding their operations.

He used phrases like "the fashion industry is all about illusion" and seemed to think that building a brand equals creating hype and that the obsession with the product is just a result of the hype.

And YES! Everyone who works in fashion will agree, there is a lot of hype. A lot of "illusion".

However, the consumer is no idiot. People work hard to earn their money, and if they choose to spend it on luxury products they will have a reason.

The designer is no idiot. If Alexander McQueen chose to change half his collection on the day of the show, then he usually had a reason.

Fashion, Art, Design, they are about Zeitgeist, about feeling, mood, expression - intangible, inexplicable results of artistic and craft-based processes, they are monuments to humanity, memorials to time and there is a reason people will pay hundreds, thousands, millions for certain pieces of art, furniture, couture.

As a certain Coco Chanel is said to have stated “Fashion is not something that exists in dresses only. Fashion is in the sky, in the street, fashion has to do with ideas, the way we live, what is happening.

Since the beginning of time, men and women have adorned themselves and looked for means of expressing their moods, values, as well as more worldly motivations like signifying their social status.
Look at any old cave, any roman archeological site, any tribal dresses and you will find evidence for this statement. As such a fundamental need, surely this quest for expression must not be disqualified!

Creating a brand is one thing, and creating innovative, well-made products from quality materials is another.

Both, are fundamentally imperative to this industry, and, as I hope to have explained above, to the consumer.

Without the brand, the consumer does not have an emotional connection with a company and will not come back to it, over and over, to discover new products.

Without innovative products, brands don't stay exciting and on peoples' minds, i.e. they start to lose interest in it and will not seek out their new products.

Not only is it not very humble to assume that the problems our industry faces are easily solved without having taken a proper look - if it were so easy, surely somebody would have implemented the solution already - and more importantly, if there is one thing I have learnt in this industry, it is that there is no one-step solution, no rules you can apply to different scenarios. Yes, you can have processes of working and problem-solving, of enabling improved performance and product through feedback, but this is an industry that relies on so many different ingredients, sourced from so many different parts of the world, all of which must at the pivotal time of presentation come together to move the audience to spend their hard-earned $ on the latest luxury product.

I don't know if this post makes sense, but this was really on my mind and I wanted to articulate and hold on to it.

I'm all for planning, for product-ranges, for close ties between commercial and design, for strategy, for cost-cutting, for stream-lining and for making this industry less hysterical, less superficial, less based on hype, celebrity, status. Yet it needs to be acknowledged that fashion fulfills a fundamental need in us, it is foolish to dismiss it is as mere vanity or superficiality, to label the search for an emotional reassurance of a product's heritage, its production processes and materials as falling for the "hype".

After all, this is not finance, we are not talking about derivatives. The aim is to be financially profitable while creating functional pieces of beauty, the best of which will hopefully be preserved in closets, handed down from generation to generation. Some even displayed in museums in years to come, as aesthetic mirrors of the contemporary social and psychological state and milestones in designers' oeuvres.


Fashion Victim?
Xx




*UPDATE*

Turns out, WIRED has just published a story on this topic: "Why We care About Luxury Brands" http://tinyurl.com/235j9u6

Monday 2 August 2010

The Girl That Never Sleeps

New York City.

I lived in the Lower East Side (LES, innit) for a year in 2007 and being back feels akin to what I imagine getting back with your high school flame would be like - remembering all the highs, but ultimately finding that all the reasons that broke you up then, are still valid now. Perhaps more so.

I also miss my daughter in a way that is disconcerting: I am constantly struggling to not pick up random toddlers and hug them, or console strangers' children, because their cry moves me as much as my own child's... Parenthood is weird.

The reason I'm here is the childrenswear trade show "Children's Club" organised by ENK.

Our stand as usual is beyond cute and due to our wallpaper technique, it really stands out from the others and communicates instantly, visually drawing you in to the "printed world of Baby Issa"...




New York Loves You.
Xx

Friday 30 July 2010

Imagine


Natalie Massenet (Founder and Chairman of luxury etail site Net-A-Porter, recently sold at a total valuation of £350million to Swiss luxury group Richemont) says this book helped her come up with and realise her dreams. Certainly can't hurt... http://tinyurl.com/32qxhvr

Thursday 22 July 2010

More than words


Daniella "Issa" Helayel and Liberty Ross in Baby Issa S/S11 and Issa Resort 2011 respectively

Yesterday's launch party at Liberty Ross' house was a real success. There were several moments when I looked around and felt everything just click into place. The kids had so much fun trying on the clothes, jumping into the pool in printed Baby Issa bikinis & swimming trunks, parents looked pleased and at ease, the music was great, cupcakes were delicious.


The tell-tale sign was that people came... and stayed.

Nobody popped in and out, everyone really relaxed, lay on the grass, watched their kids jumping, singing, dancing, swimming...

Mothers and daughters got non-toxic manicures, daddies and kids got matching temptu's (yeah I got one, too...), kids rode the glitter-hoofed pony into the sunset - everyone let their hair down.

All in all, we are very pleased with the result. After all, Baby Issa is all about kids having fun!

To see photos, just click on any of the following links:

Patrick McMullen http://www.patrickmcmullen.com/site/event_detail.aspx?eid=33705&home=1&page=1&pgSize=16&sortdir=DESC

Getty Images (search for "Baby Issa launch") http://www.gettyimages.com

Wireimage http://www.wireimage.com/ItemListings.aspx?igi=443408&nbc1=1

And of course, I will be posting all the pictures of glorious mayhem I took on my phone as well... Am taking the day off to rest and relax after some seriously hectic weeks, before my appointments with LA showrooms tomorrow and Friday to find a suitable one to represent our collection at the LA Kidsmarket tradeshow.


Winnie is Pooped xx




(copyright all pictures Pia Stanchina)

Wednesday 21 July 2010

Welcome to the Chateau!

Yesss! I'm in LA, CA, USofA.
This is where I'm staying:


It would be an understatement to say I'm excited.
Daniella has started referring to me exclusively as "the Puppy".


Today afternoon is our launch party - Liberty and her daughter are coming back from their family holiday in Malibu just to host it and the "attending" list is made up of beautiful, intelligent and lovely mummies, daughters and sons (Minnie Driver and her son are confirmed :) as well as high-calibre stylists and national, international and online press. I think it's gonna rock!

I will blog all about our event here, but I really want to post some updates on what I have been doing, since it has been eye-opening and stress-relieving to me and I think to anyone thinking of starting their own business, esp in fashion and esp anyone without a business degree, it would be very helpful as a guideline.

However, I have several things I promised in previous posts and more things now, so maybe we could have a vote? (AKA give your preference in the comments section below...)

Would you prefer to read about

A. Accounts of a strategy meeting
B. How buyers buy and how to confirm an order
C. A fill-in-the-dots outline for a business plan
D. A list of steps in the process of producing your own collection from idea to shipping
E. How to know when what needs to be done in the production process aka The Critical Path (an excel file that allows you to just change the delivery date and automatically updates all other dates)

Okay, hope to hear some feedback, so we can build consensus and achieve our targets.

Mama McKinsey



- Yes, I have been brainwashed into business school lingo... Currently reading "What they teach you at Harvard Business School" (HBS for insiders) by the former Head of The Telegraph's Paris Bureau, Philip Delves Broughton. As such, it is wittily written, from a non-business perspective. Refreshing and insightful, recommended reading for anyone who went to a business school that wasn't HBS and important for anyone thinking about Business School http://tinyurl.com/3afb9fj

Wednesday 14 July 2010

STD... of another kind.



♥ A very welcome kind! Finalised Save The Date card for LA ♥


♥ Preparations for goodie-bags,
printed table-cloths and dress-up tents in full swing... ♥

Monday 12 July 2010

Easy like Sunday morning..



...or Careful, man. There's a beverage here!



My first free weekend since I started work on Baby Issa!
I have to admit, I was thoroughly exhausted - to the extent that even sweet little M took initiative: feeding me constantly and giving me lots of hugs and cuddles!!


My brother is visiting and has been such a star.


Amongst his many kind and touching gestures was getting me a chilled coffee on Friday afternoon and manually putting my feet up on M's little chairs.


It was a perfect weekend...

On Saturday, we met up with some of my best friends and just laid back in the beautiful Kensington Palace Gardens and enjoyed the sun...








Sunday was "family day", first my brother, M and I had breakfast together
(I even squeezed in some beauty-time)


and then we BBQ'ed at one of my mother's oldest friends' houses. It was bizarre remembering my father pushing us three around their garden in wheelbarrow while lying in the grass with my own daughter - who later insisted on pushing me in the hammock!!





I know this was a lazy, time-wasting slacker entry.
I'll be back with another to-do-list, accounts of strategy meetings, how to confirm an order, an outline for a business plan and more soon.

The Dude(tte)





All photos by Alice Farquhar, Bernhard Stanchina and me.

Monday 5 July 2010

Death of a Sales(wo)man

Summer in Paris - in a word: Magical.

Sunny, blue skies. Beautiful old buildings. Pretty girls with shiny hair in flat leather sandals. Androgynous boys with chiseled faces and turned up trousers on bicycles. Chic couples with breathtaking multicultural children.. it's enough to make you want to move here.

For pleasure. Entirely for pleasure. Definitely not for business.

Paris is not a city that "never sleeps".

In terms of getting stuff done, Paris is a narcoleptic.

As my wonderful friend Kinga (we went to St Martins together) was telling me yesterday over dinner: even large corporations give 9 - 5 workers a standard 2 hour lunch break. Yep, you read that correctly.

First of all, on Sunday everything is closed. I am not exaggerating: restaurants appear to be open, but when you sit down, they warn you that there will be a wait, as the chef is currently "away". Hmmm..

It doesn't stop there, though: today (Monday) I attempted to visit some baby boutiques and introduce them to our collection.. I write attempted because more than half were closed. First I thought that the recession has really hit France very hard. Then I realised this might mean I they open on Sunday instead (hard to believe) or whether a three day weekend is standard here.

One shop that does open on Mondays is Merci - the brainchild of Marie-France and Bernard Cohen (founders of Bonpoint), the concept store is filled with everything that makes a bon vivant's heart jump (flowers, fashion, furniture, stationary) and donates all its profits to a co-op for young women in Madagascar. At the moment, Merci has a "linstallation" (sic): a linen and hemp theme runs through the displays, including the Merci mascot:


Merci 111 Boulevard Beaumarchais in the 11th arrondissement, very close to the Marais. Métro: Saint-Sebastian Froissart, Line 8. (+33) 01 42 77 78 92.

I love the generosity of space of the displays, the muted, natural colour palette, the tactility of furniture and clothes, the general easy glamour of it all - which is why I was there in the first place: I think Baby Issa would complement the childrens clothes and general aesthetic of Merci perfectly and vice versa. I have sent their buyer and email as well as dropped off a lookbook for her, keep your fingers crossed that we hear from her...

Back to Paris, the narcolepsy patient. Taxis are a chapter unto themselves, as anyone who has ever visited knows.

Technically, there are bays where they are meant to be waiting, and if they aren't, there is a little call station to alert them that someone is waiting.

In practise, this usually means empty taxi cars, drivers that look at you blankly or drive off when they hear where you want to go, or even better, tell you "it's around the corner. walk" when you're carrying two suitcases, a laptop, a handbag and a hat box.

"Wave one off the street" you say? Good luck with that, buddy!

Should you be lucky enough to get one to stop, it is not uncommon for them to listen to your request and wordlessly drive off again (without you) or, which happened to me today, to welcome you inside, then tell you they have no idea where your destination address is.
Do they have a navigation system?
A map perhaps?
- This type of question is answered with a haughty death stare perfected by the average Parisian and reserved for tourists. Esp ones with no / little french.

One totally amazing feature (for a working girl) of Paris is The Metro (subway/ tube). It is extremely efficient, cool and has mobile signal underground.



Not only that, but it stops on bridges with amazing views here, too



Metro stubs - I have taken it nuff times in the past two days. - Yes, also because I can't get a taxi for love or money around here..

What I'm saying is: I have been walking a lot. In my super short womens-size model of the Baby Issa "Ella" dress and my wedge espadrilles, I have had one too many "Marilyn moments" here in Paris. I've genuinely flashed the whole city and my feet are killing me.


In what has become my "sales uniform"
- excuse the amateur posing, was trying to get my whole body in the frame...

On the upside, I have seen parts and streets of Paris that have given me an understanding of this city and its inhabitants that is totally new to me.

All of the above has really driven home to me the importance of understanding the culture of the foreign country you're doing business in (yes, i know there's some wordplay going on there).

Imran Amed's Business of Fashion blog (a daily must-read for anyone interested in the industry) published a fantastic article on it recently http://tinyurl.com/yhbtane.

Must put my aching feet up now.

Just one last image of an enterprise that I hope to welcome to LDN soon:



Velib aka rent-a-bike-wherever-whenever-and-return-whenever-wherever. Total awesomeness. Am considering membership for my remaining two days. My feet would thank me. As would a lot of bored van drivers...

The Girl xx

Wednesday 30 June 2010

Power in Numbers / Quality Control

So today and yesterday I have spent a lot of time acting like an accountant.


First, I added up all our orders (some shops haven't given us quantities yet, so I left those out. Some pieces don't have confirmed prices yet, so I left those out, too).

Then I figured out how far away we are from our target of how much sales revenue we need to break even.

- We set the target on my first day of work by adding up all our expected expenses (by this I mean ALL: every piece of fabric, every printer cartridge, every taxi, courier etc. Be as specific as you can when you make your budget. It might be uncomfortable then, but imagine how uncomfortable it will be when you run out of money half way and have to apply for (yet another) loan?! So I strongly suggest a "contingency" amount as well for unexpected expenses, surprises etc)

Then I calculated our average price per piece and figured our how many more pieces we needed to sell to reach our target.


- This helps to decide how many more trade fairs to go on, how many more shops to approach with our collection. It might also mean that you realise y
our price needs to be higher, or perhaps you realise you had a lot of interest, but nobody was willing to pay the price. In which case you might decide to lower your price. Either way, this helps you map your progress and keeps you on your toes and working towards your goal.

Then I added up how many styles of each dress we had sold to figure out which ones were our bestsellers. I also figured out how many of each style we had sold in which colour/print, to give me an even clearer idea of what was popular and what wasn't.


- This helps, because it will inform our next round of designing (making it less of a guessing game and more directed towards our customers taste). This might also cut back on production costs, as hopefully, a higher percentage of our stock will sell. And also, because we want to know which styles to push at our next sales appointments and which dresses to send to agents as samples for them to show their clients...


Then I got our cost prices (fabric + production) and calculated our wholesale and retail prices.

- You and your partners have to decide what the margin is that you want to make i.e. how much you want to charge on top of the cost of designing, making (and perhaps shipping) your product. That gives you your wholesale price.

From wholesale, you get to retail prices.
In fashion, the average retail mark-up is 2.5 - 3. So you multiply the wholesale price at which you sell your product to the shop and then that gives you
the recommended retail price - which I am sure you have seen on stickers: RRP. If not, look out for it next time you shop.

Please excuse me if you knew all of this already and you
feel patronized.
Though I passively knew this, calculating it all has been incredibly helpful in really understanding how it works... I even played around a little with our own margins, adding / subtracting decimal points from the multiplier and seeing what the difference is on the retail price and trying to figure out when it got too high - when the psychological threshold is reached...

I also went through the budget for our LA launch party for the 15th time, trying to cut costs left, right and centre. Our PR mavens in New York and LA have done a fabulous job already and of course, we want our launch to be as fun and memorable as pos
sible, so I am trying to be judicious and frugal in my decisions... We are calling in lots of favours, collaborating with sponsors etc.

Luckily, we have already secured the most amazing location: expat Brit and Issa fan Liberty Ross has kindly agreed to host our afternoon mummy and baby tea!


She, her children and their house are so beautiful and charming that it's bound to be a success already!! :)



Gold digger xx




PS: Have just finished reading the highly entertaining and very well researched "The Jimmy Choo Story", which mixes fashion, glamour and business better than any book I have ever read (and I've read a few on the subject). I can not sum it up better than the Observer "a book with a split identity - half fashion magazine, half business manual" - it's no coincidence it was written by a fashion journalist and a luxury goods equity researcher. Lauren Goldstein Crowe and Sagra Maceira de Rosen did a fabulous job at seamlessly interlacing these two usually disparate worlds and I highly recommend it! http://tinyurl.com/382va8e

Help wanted!

Looking for a self-reliant, enthusiastic, can-do-ist with standard excel skills to intern here at Baby Issa (in Chelsea, West London).

If you're interested in getting your hands dirty at a fashion start-up as well as gaining a behind the scenes look at Issa London, please email me at

pia@issalondon.com


The Trumpsta

Monday 28 June 2010

It's the way you tell 'em

It's been a week since my last post and it's hard to know where to start. I'm not sure "the beginning" is the right place...

So maybe, instead of recounting what I did, I will recount what I learnt.

I spent the last few days (23rd - 27th June) in Florence, where we took a stand at arguably the largest and most important childrens wear fair Pitti Bimbo.

When we arrived, it turned out (well, I knew already) that there had been a major communication failure.

Although we had specifically asked for the two stands that were separated by a hallway (as opposed to rooms with own doorways, it was basically a corridor with two very large alcoves - EVERYBODY had to pass by: a stroke of genius for a fashion brand with no "brand" to pull crowds/ buyers), when we got there a mere 18 hours before the official start of the fair, our "stands" were a total mess.

The walls were derelict, the whole place was stacked with paint pots, ladders and chairs for other stands that had yet to be distributed.

..Okay, so I am recounting what happened. But I'm getting to the point, I promise.

At this point we had two options:

1. Freak the f*** out

2. Turn into a calm, charismatic robot that ensures all turns our fine in the end.

Luckily, though I have the nervous system of an over-bred racing horse (i.e. VERY nervous), I go seriously stealthily calm in a crisis.

What I've realised is this: there is no point in losing the plot, shouting or crying.
It is literally a waste of energy. If you have set out to do something, and you believe in it, then make it work.

Because it can.
Where there is a will, there is a way.
Especially, if you know something is "right" - it's a different story, when you know that something shouldn't be so hard, but let's address that another time.

So although Andrea, the infamous architect in charge of organising Pitti Bimbo clearly felt attacked and threatened by us when we asked to know what was going on, I let him rant and take me to his computer to prove to me that he had clearly specified that we were to bring our own furniture. I did this, because I knew he hadn't. However, he had now played himself into a corner, showing himself up.

Once he realised that I was not there to make him look bad, had assured him I wasn't pissed off and that we both wanted the same thing: for our stand to look great and be an asset to us / the fair, he played ball.

- Give your partner the time and space to express themselves. Make sure they know they have been heard and their opinion is valued. Get them back on your "side" by making it clear that you're on the same team. Put faith in them and their work. Be explicit about your expectations and that you have faith in them fulfilling them.

At 17:48 on a wednesday evening in Florence, we found a printer who agreed to work late into the evening before a local holiday, to produce 32 120cm x 150 cm panels of printed paper with one of our Baby Issa prints.

- Believe that there is a solution to your problem and you will find it. (Just make sure you are prepared: I had the files with me / in my emails, had printed out the floor plans and all emails between architect and me).
- In addition, I can only say it's worth investing in y
our team: if we hadn't had the wonderful Issa staff in London to talk to and send us files via email, things would have been a lot more complicated.

We somehow found extra display cabinets, but then disguarded them at the last minute for some hanging rails instead, which fit the aesthetic of our stand much better, as they were minimal and blended into the background.

- Be open to what form your solution might take - it might be very different from what you envisage, it might be better.

We left dinner when the wallpaper arrived and stayed until every sheet was pasted on the walls - right side up and as precisely as possible.





- The contractors at the fair would joke "molto preciso" whenever they saw me after I got my hands (and arms, and elbows) dirty, helping the guys apply glue to the walls and papers and making sure the prints didn't overlap or have too much space between them.
Yes, I was in heels and yes, my clothes and hair got dirty. I also had an incredibly memorable time, a great result in terms of the appearance of st
and and definitely feel confident in attempting a DIY wallpaper project in the near future ;)

- I was very aware that my active involvement (young woman) in their work could leave the contractors (middle-aged Italian men) feeling criticised and micromanaged. So I made sure to joke about my German roots, being a perfectionist and generally giving the clear signal that "it's not you, it's me": their ability was not being questioned.

You already know about my pro - DIY ethic: when we realised in London that the designers who were making our display plinths and cabinets were going waaayyyy over budget, we asked them to forget about the furniture and make vinyl stickers in our doodle prints instead. That way, we could customize any furniture, anywhere.

- when things are getting too much / too expensive, someone still does not understand what you are trying to communicate: STOP. Breathe.
Re-address the issue:
What result am I trying to achieve?

Is there a better / easier / cheaper way of doing this? Can I rephrase my question / statement? Are there words that might be clearer? Is there something else that is standing in the way of a great result? I know it's easy to say know and hard to do later, but consciously putting yourself in the moment, and focusing on your goal (not immediate, but long-term / overall) when you are about to get carried away / angry / irritated / violent often leads to amazing, innovative solutions.

Sorry these images are so dark but they are meant to show:

The stand's walls, the hanging rails and the heart print stickers on the table..



...excuse the gangly legs and knock-knees, but the light is a lot better in this pic and you can actually see the clothes.


More on Pitti, how and what people buy as well as our appointment with the Head of Harrod's Childrenswear at our next lesson.
Yes, you can go to the toilet now.

See you tomorrow, kids.
Miss Chatterbox

PS: check out this excellent management blog on keeping your focus and your temper by one of my "mentors" Peter Bregman on Harvard Business Review http://tinyurl.com/28x727u